The post­man never rings at all

Mac Format - - APPLE TALK -

I have a Mac mini with OS X 10.10.2. When mail ar­rives I get a ban­ner but no sound, de­spite se­lect­ing one for new mes­sages in Mail’s Gen­eral pref­er­ences and hav­ing en­abled ‘Play sounds for other mail ac­tions’. In the No­ti­fi­ca­tions pref­er­ences pane, Do Not Disturb is not checked, and ‘Play sound for no­ti­fi­ca­tions’ is turned on for Mail. I’ve added a rule that ev­ery mes­sage re­ceived should play a sound. Ap­ple sug­gested that a PRAM re­set would solve the prob­lem but it hasn't Sound is set to max­i­mum vol­ume. Stephen Bishop You cer­tainly seem to have done all the right things. The only thing I can add is to try chang­ing the sound to ‘none’, clear ‘Play sounds for other mail ac­tions’, and change them back again.

If that doesn’t help (and I’m not op­ti­mistic that it will), we are into the twi­light zone. As­sum­ing you hear sound in other apps, this is a bug in Mail. I’ve come across cases where iTunes was dis­abling the email no­ti­fi­ca­tion sound, so there is some prece­dent here. But, un­for­tu­nately, no ob­vi­ous fix.

Try start­ing up in Safe Mode (hold Shift from the mo­ment you hear the startup sound) and open Mail. Does that make any dif­fer­ence?

If your Mac pro­duces no sound, connect and dis­con­nect some­thing from the head­phone jack a few times, and check the se­lected out­put in the Sound pref­er­ences pane.

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