Love(d) Ap­ple

Mac Format - - APPLE TALK -

I con­verted to Ap­ple in 2001 and since then my wife and I have used only Ap­ple de­vices. We have a 2014 27-inch iMac, a 2011 MacBook Pro, iPhone 5s and 6s, iPad mini and iPad Air, iPod touch and an old iPod Clas­sic. All of the de­vices we have had over time and up to the lat­est it­er­a­tions have been su­perb in meet­ing our re­quire­ments. As the old say­ing goes, It just works – un­til re­cently that is.

I was one of those who held off up­grad­ing to the lat­est soft­ware un­til at least the ob­vi­ous bugs were un­cov­ered and re­solved, but grad­u­ally my con­fi­dence in Ap­ple grew and I be­came an early adopter, down­load­ing the lat­est ver­sions of the op­er­at­ing sys­tems within a couple of days of release. Re­cent ex­pe­ri­ence has made me re­gret this.

I have El Cap­i­tan run­ning on both com­put­ers, and iOS 9 run­ning on the iPod touch, iPhones and iPads. I no­ticed al­most im­me­di­ately that my in­ter­net speeds dropped to snail’s pace. I thought my router may have been hacked and some­body was steal­ing my band­width. Why else would all of my de­vices slow down? I quickly dis­counted the con­spir­acy the­o­rists who fill the fo­rums with spec­u­la­tion about the soft­ware de­lib­er­ately slow­ing older ma­chines to force us to up­grade. Af­ter hours of test­ing, I dis­cov­ered the cul­prit was Sa­fari. Sev­eral more hours try­ing so­lu­tions posted on fo­rums, some of which were ex­tremely com­pli­cated, did not re­solve the slow speeds. I then found the so­lu­tion in Google Chrome. I sacked Sa­fari as my browser and hey presto, my blis­ter­ing Vir­gin Ca­ble broad­band speeds re­turned.

I have be­gun to sus­pect that there is some­thing wrong in the cor­po­rate struc­ture at Ap­ple. Are the wrong de­part­ments be­ing given all the power. Are the arty de­sign­ers hold­ing sway over the tech­ni­cal de­sign­ers? We buy com­put­ers for their func­tion­al­ity and re­silience pri­mar­ily. If it looks good, that’s a bonus, but what is the use of some­thing that looks good but doesn’t do what you want it to? Why has Ap­ple bro­ken its own prod­uct? Who is re­spon­si­ble for de­sign­ing soft­ware that doesn’t work with its own fam­ily of apps? How is it that Google can de­sign a browser that works with El Cap­i­tan per­fectly, and Ap­ple can’t? Michael Wall

Alan Stone­bridge says… We will al­ways hear about up­grades and ex­pe­ri­ences with new soft­ware that hasn’t gone so well, but the vol­ume of is­sues ex­pe­ri­enced by OS X and iOS users must have fallen dra­mat­i­cally. We still get a lot of enquiries to our SOS pages, but Ap­ple has definitely ex­tended the abil­ity of OS X and iOS up­grades to work on quite age­ing hard­ware and they de­serve a lot of praise for that – few com­pa­nies share this level of back­wards com­pat­i­bil­ity. As for Sa­fari, we’d need more de­tail in or­der to find out what your is­sue may have been, but Chrome is a pop­u­lar choice for OS X any­way.

OS X up­grades from year to year are now eas­ier than ever, and on the whole with­out hic­cups.

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