One more thing

Ap­ple opin­ion

Mac Format - - CONTENTS -

In na­ture, ev­ery an­i­mal has a preda­tor. It’s the same with tech­nol­ogy, whose preda­tor is the hu­man tod­dler. My son’s reign of tech­no­log­i­cal terror has claimed an Xbox and a PlaySta­tion, var­i­ous re­mote con­trols and more iPad screens than I care to count.

In most cases I can fix the prob­lems my­self. So, for ex­am­ple, a PlaySta­tion 4 is pretty straight­for­ward to mess around with. Ap­ple stuff is more com­pli­cated, and with each new version it gets a lit­tle bit harder for mere mor­tals to fix. Re­cent iMacs and MacBook Pros are “nearly im­pos­si­ble” for or­di­nary peo­ple to re­pair, ac­cord­ing to ev­ery­body’s favourite Mac dis­man­tlers, iFixit.

I wouldn’t know where to start with an iPad, so when­ever my son finds the right amount of force to over­power sup­pos­edly bombproof pro­tec­tive cases I re­sign my­self to pay­ing the iPad Tax of £60 to £90 for a new dis­play. But when my daugh­ter’s iPad mini got man­gled, I de­cided to try and save my­self some money by go­ing mail or­der.

You know the fa­mous ad­vice about not putting your daugh­ter on the stage? My ad­vice is sim­i­lar: don’t put your iPad in an en­ve­lope.

My lo­cal iPad re­pairer re­places a screen in a couple of hours. At the time of writ­ing, a mail or­der re­pairer has had my daugh­ter’s iPad mini for over a month. It still isn’t fixed.

The prob­lem, I sus­pect, is that the firm had no in­ten­tion of fix­ing the iPad for the price I paid, which is £34.99. Within 24 hours of re­ceipt they were suggest­ing I paid an ad­di­tional £44.99 to fix the Home but­ton con­nec­tor, which isn’t bro­ken. When I said no, they went all quiet.

Five days later, I con­tacted them and re­ceived an au­to­mated up­date: the iPad was go­ing to be re­paired within the next 7-10 days. Ten days later, I emailed; four days af­ter that I got a re­ply say­ing they were busy and it would be an­other 7-10 days. I asked to can­cel the re­pair and have the iPad re­turned; a week later I still haven’t heard any­thing from them.

Here’s what I did wrong: I didn’t go on Twit­ter. The firm’s Trust­pi­lot re­views are uni­ver­sally pos­i­tive, but if you look more closely you will see that lots and lots have been deleted at the com­pany’s re­quest. Its Twit­ter replies are al­most en­tirely pop­u­lated by frus­trated and fu­ri­ous cus­tomers whose ex­pe­ri­ences have been amaz­ingly sim­i­lar to mine. Had I seen that, I wouldn’t have touched them with a barge­pole. I’d have popped down to my usual re­pairer, and I’d have had the iPad mini back a month ago.

Ap­ple isn’t go­ing to start making its prod­ucts more mod­u­lar: the thin­ner they get, the harder to fix they will be­come. So the moral of this story is sim­ple: find a re­pairer that you can trust.

I asked to can­cel the re­pair and have the iPad re­turned – that was a week ago

Free­lance writer Gary Mar­shall is think­ing of be­com­ing a Fake Bri­tain pre­sen­ter.

Newspapers in English

Newspapers from Australia

© PressReader. All rights reserved.