Face­Time fail­ure

Mac Format - - GENIUS TIPS - by Ali O sm an

QI have a new 12-inch MacBook (Early 2016). Al­though I’ve en­tered my user­name and pass­word in or­der to make calls us­ing Face­Time, the app gets stuck on its load­ing screen and does not work. What am I do­ing wrong?

AEn­sure you have a good in­ter­net con­nec­tion, and that the Ap­ple ID you’re at­tempt­ing to sign in with is valid. To make a Face­Time con­nec­tion, you must have ver­i­fied your email ad­dress; check your Ap­ple ID’s sta­tus by go­ing to ap­pleid. ap­ple.com, where you can also cre­ate an Ap­ple ID, change its pass­word, and more.

Next, in Face­Time choose Face­Time > Pref­er­ences. If it shows your email sta­tus as ‘ver­i­fy­ing’, fol­low the in­struc­tions in the email to ver­ify the ad­dress, and al­low the process to com­plete. If Face­Time is still be­ing awk­ward, un­der Ap­ple ID in the app‘s pref­er­ences, clear and re­fill the ‘En­able this ac­count’ check­box.

Other fac­tors that can cause prob­lems with Face­Time in­clude not hav­ing the cor­rect time, date, and time zone set, and try­ing to con­nect through a fire­wall that blocks ports. Face­Time needs ports num­bers 80 (TCP), 443 (TCP), 3478-3497 (UDP), 5223 (TCP), 16384 to 16387 (UDP), and 16393 to 16402 (UDP).

You may need to use your router’s ad­min tools to ver­ify those ports aren’t be­ing blocked for out­go­ing con­nec­tions; also check se­cu­rity soft­ware on your Mac isn’t in­ter­fer­ing. Ap­ple pro­vides fur­ther ideas at ap­ple.co/2eGdRYZ.

If you can’t use Face­Time, check clock and se­cu­rity set­tings on your Mac, and port blocks on your router.

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