Mac Format

METADATA MEMORY LOSS

- BY CHARLES BAKE

I have 16,133 photos stored in iCloud. Each one has one or more keywords attached as I like to use Smart Folders. Recently, I was searching for some photos using keywords but couldn’t find them. When I checked my Photos library I saw that thousands of my photos now lack keywords.

Apple Support tried to repair my local and iCloud libraries, sadly to no effect. I’ve gone back to Apple to see if there’s anything else that can be tried. If this last throw of the dice proves to be unsuccessf­ul I will have a lot of hours ahead replacing the keywords that have been lost, all the time worrying that they’ll vanish again. I don’t know how or when this problem arose; the first I knew of it was a few days ago, by chance. Maybe you should point out to other users the risks in storing data in the cloud compared to a local disk, where backups should be available to save the day. Right now, my love affair with Apple is waning fast.

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