Handoff won’t connect
If Handoff isn’t working check your Mac and iOS devices have Bluetooth and Wi-Fi turned on
QI’m trying to connect my new iPad and iPhone 7 with my MacBook Air using Handoff, but can’t get any of them to see any other. Each time I try, I get the report that they were unable to connect ’as this device is not supported’. What am I doing wrong?
AHandoff usually just works, but when it doesn’t, it can be very hard to fix. Basic checks are simple: on your MacBook Air, open About This Mac and click on the System Report button. In System Information, select Bluetooth at the left and check the main pane shows that Handoff is supported.
Check your Mac and iOS devices each have both Bluetooth and Wi-Fi turned on, and are signed into the same Apple ID on the same Wi-Fi network. Enable Handoff in the General pane on your Mac, and on each iOS device in Settings, tapping on General then on Handoff.
From there, it’s a case of trying various little magic tricks which may or may not get it working…
On each device, sign out of iCloud, and back in again. On your Mac, try trashing the Bluetooth preference file at /Library/ Preferences/com.apple.Bluetooth.plist, and resetting the SMC and NVRAM. For your Mac and devices, restarting them or shutting down and starting up again can suddenly allow them to work.
If after trying all these you still have no joy at getting Handoff to work, you’d be best making an appointment at your nearest Genius Bar and getting them to try. It’s possible that you have a hardware problem, or perhaps your Wi-Fi router is playing up.