Troubleshooting problems in iCloud
In the event that something related to iCloud stops working, you may be able to diagnose and fix it yourself without contacting Apple
1 Check iCloud service status
If anything seems to be broken, the problem may not be your end, in which case you’ll need to wait. Point your browser at bit.ly/applservstat for a rundown of every Apple service. 2 Syncing takes time Be patient. We’ve found changes made on one Mac or iOS device don’t always immediately sync to every other device immediately. Give it time to filter through. If one of your Macs is running OS X Server 5, it can cache personal iCloud data so that your other devices can obtain it from your network rather than downloading it. showing up on another device, check in its settings that a local calendar or list isn’t set as the default place for new items to be stored. 3 Force an update manually If you’re still not seeing timely updates in apps that sync data or documents, many allow you to force a manual refresh by scrolling to the top of their interface or document picker and then dragging your finger down.
5 Diagnose network issues
If an app on your iPhone (or iPad with a mobile data connection) is having trouble communicating with iCloud, check the app is permitted to use mobile data (in Settings > Mobile Data), then temporarily switch off the iOS device’s Wi-Fi to determine whether the syncing issue is caused by your local network. 4 Check where data’s going If you’re entering data into an app such as Calendar or Reminders and it’s not
6 Can’t track your Mac?
If your Mac isn’t showing up in the Find My iPhone app for iOS or at iCloud.com, ensure it’s on Wi-Fi; this feature doesn’t work over Ethernet.
10 Check the time
Make sure the time and date on your Mac, iPhone and iPad are correct, as discrepancies can cause problems. Go to Settings > General > Date & Time on iOS devices, and System Preferences’ Date & Time pane on a Mac, then turn on the option to set date and time automatically.
9 If you’re locked out…
If you’ve forgotten your account password, go to iforgot.apple.com and enter your Apple ID’s address to receive an email with a link (or answer your security questions) to reset it.
7 Ac tivation Lock status
Buying a second-hand iOS device or Apple Watch? Ensure Activation Lock has been disabled or you’ll be unaimageble to register the device to your account. Enter an iOS device’s serial number (visible on its rear, or found in Settings > General > About) at icloud.com/activationlock.
On an Apple Watch that’s been unpaired from the current owner’s iPhone, find the serial number in the ring of text on its back.
8 Suspended syncing
If your iOS device is switched on and connected to Wi-Fi but your photos aren’t appearing on your Mac, check its battery. Syncing of some data suspends once the power level drops to 20%, or in Low Power Mode.