Keyboard concerns

In March this year I bought a new 2018 MacBook Pro 13– inch at the Apple Store with AppleCare. I immediately noticed that when I deleted individual emails, sometimes two emails got deleted. I spent a lot of time on the phone to Apple trying to fix my Mail program, and I ultimately realized that it was the keyboard itself — and more specifically the Delete key — that was at fault. I brought my MacBook into the Genius Bar and they replaced the faulty key, but a few weeks later it started happening again. I took it in to Apple again and this time they kept it over the weekend and replaced the whole keyboard.

It seemed like the problem was fixed, but a few months later the same thing started happening with the E–key.

I spent a couple of hours on the phone with support and ultimately what they offered was for me to send in my laptop to them, and they would return it to me in nine days. I can’t be without my laptop, so I asked if I could just utilize my AppleCare to swap it out for a new machine and I was informed that “all of the new laptops have this same issue, so that won’t solve the problem”. I was really shocked to learn that Apple would ship out laptops with a known defect. Is this possibly true? As a 30– year loyal fan of Apple products, I’m feeling pretty let down and seriously wondering if it’s time to jump ship! WARD JOHNSON

Apparently the 2020 MacBook Pro 13–inch will feature the updated (and reliable) keyboard as found in the new MacBook Pro 16– inch, so hopefully by then Apple will have sorted the ongoing issue for good.