TasWater’s customers, determining value

We understand that flushing the toilet and turning on the tap is just part of everyday life, but how does TasWater keep costs to a minimum while providing you with quality drinking water and safely disposing of your waste?

TasWater’s Ben Morris, Manager Regulation and Strategic Policy said our customers want to understand what goes into determining their water and sewage bills, and to feel they are getting value for money.

“At TasWater we agree, and through our Price and Service Plan (PSP) process, we explain why we charge what we do and where we spend the money we collect,” said Ben Morris.

“Developed every four years and independently reviewed and approved by the Tasmanian Economic Regulator, the PSP is TasWater’s blueprint to ensure we are keeping customer bills as low as possible while still investing in essential infrastructure for the future and dealing with the things that are important to our customers.”

“A key part of developing our PSP is engaging with our customers and stakeholders to identify what they need and expect from us as their water and sewerage utility,” Mr Morris said.

In developing our fourth PSP we undertook a range of research activities with our residential and business customers to ensure we understood our customers’ expectations. It included conducting focus groups, webinars, in-depth surveys, and an opportunity to provide feedback online.

Ben Morris said our consultation showed the most important thing to our customers is that their water will keep flowing, and that we will fix any problems that arise quickly.

“Customers also want us to be reliable and to place priority on protecting the environment,” Mr Morris said.

Find out more about how TasWater is helping to build Tasmania’s future; taswater.com.au/ourprojects