KEYS TO SUCCESS

• Make sure all documentation is in order so everyone knows the rules.

• Respect your tenants as you would any customers.

• Listen to all genuine requests from your tenants and make timely decisions about what you will allow and what you won’t.

• Take care of all maintenance issues as quickly as possible.

• Reward really good tenants with lower rental rises – and perhaps even a slight reduction – if they’ll sign a long lease.