WHAT TO DO IF YOU CAN’T PAY A TOLL

Contact the toll road manager and explain why you cannot pay at present. You may be able to have the due date extended or be offered a payment plan.

But if you’re making a complaint about a toll or charge, the Tolling Customer Ombudsman offers the following tips:

Make the complaint as soon as you possibly can.

Be specific about what occurred – include the date, time and location.

Be accurate in your description of the event.

State what you want as an outcome, and be reasonable.

Keep a record of your conversations and correspondence.

If you are not happy, persist. Ask to speak to a manager or contact the ombudsman at tollingombudsman. com.au.