In the air

Mobile phones and electronic equipment:

All transmitting electronic devices, including mobile phones, tablets and laptop computers, must be switched to flight mode* prior to departure. Smaller devices such as mobile phones, e-readers, electronic games, MP3 players, iPads and other small tablets may be held in your hands or stowed in a seat pocket. Unless otherwise directed by the captain, these devices may remain switched on and used in flight mode during take-off, cruise and landing. Larger electronic equipment such as laptop computers may only be used from when the aircraft seatbelt sign is extinguished after take-off until the top of descent. After landing, the cabin crew will advise when flight mode may be switched off.

Headsets:

Do not use a personal single-pin audio headset in the Qantas inflight entertainment system unless it is supported by a two-pin airline headset adaptor. Personal headsets that connect via a cable to a handheld device can be used at any time from boarding until arrival. Headsets and other devices that connect via Bluetooth must be switched off for take-off and landing but can be used during cruise.

*Flight mode enables you to operate basic functions of your mobile phone or personal electronic device while its transmitting function is switched off, meaning you cannot make phone calls or send an SMS.

Fly Well

Your wellbeing is our priority. Our Fly Well program brings together a number of measures to give you peace of mind during your flight.

Cabin air:

Our aircraft air conditioning systems are fitted with hospital-grade HEPA filters, which remove 99.9% of all particles including viruses. The air inside the cabin is refreshed every few minutes, ensuring the highest possible air quality.

Fly Well pack:

A face mask and sanitising wipes are included in a Qantas Fly Well pack. You are required to wear a face mask on all flights.

Inflight: The aircraft configuration, including the seats and galley, act as a natural barrier, and people are not seated face to face. The direction of inflight airflow is ceiling to floor.

Enhanced cleaning: Our aircraft are cleaned with a disinfectant effective against coronaviruses, with a focus on the high contact areas of seats, seatbelts, overhead lockers, air vents and toilets. Our people are trained in the latest hygiene protocols.

Face masks:

Your face mask needs to cover your mouth and nose, fit securely and must be worn, unless you’re under 12 years of age or have a medical exemption. When travelling within Australia, you’ll need to wear your mask as soon as you enter the airport and also inflight. Ensure you’re aware of any government requirements that apply at your destination, including wearing face masks and coverings.