FROM THE CEO

Australians’ desire to reconnect with friends and family and make up for lost travel time shows no signs of slowing since the world reopened.

It’s been fantastic to see so many people flying again but it hasn’t been without its challenges. Airlines around the world, including Qantas, have been dealing with a difficult restart. There’s a lot of good reasons why but the bottom line is that our service hasn’t been up to the standard our customers are used to and that we expect of ourselves. For that, we apologise.

We’ve put in place a number of changes over the past few months to ensure that we get back to our best and by the time you read this, we should have seen a steady improvement.

If you’ve flown overseas recently you’ll know that flights are extremely busy and it can be difficult to get the exact flight you want. The key driver for this is that international capacity remains well below what it was prior to COVID, as airlines work to bring back aircraft and people. Qantas is adding flights as we get more aircraft. We now have five A380s back from storage and another five to go. We’re awaiting three more Dreamliners from Boeing and we expect to be close to our pre-COVID levels of international capacity by the middle of next year.

We’ve been adding one overseas destination every two weeks since late last year, with flights now resuming to most of our pre-COVID destinations as well as some new ones.

This month we’ll be restarting flights to Tokyo and begin flying a brand-new route from Sydney to Bengaluru (formerly Bangalore), the first direct connection between Australia and southern India.

To help more of our Frequent Flyers take their dream trip, recently we’ve made thousands more Classic Reward seats available in premium cabins. And if you had to postpone a trip during the pandemic, remember you can put your credit towards your next flight.

Thanks for choosing Qantas.