SUBLIMINAL MESSAGING

A client called to report an accident and asked if her insurance rates would go up.

“Our underwriting department determines that,” I replied, then asked for her registration number. Verifying her information, I said, “NMF? Is that N as in Nancy, M as in Mary and F as in Frank?”

“Yes,” she said. “But could you please tell your underwriters that it’s also N as in ‘not’, M as in ‘my’ and F as in ‘fault’?”