Make sure you get prompt and ef­fec­tive as­sis­tance in the event of a div­ing in­ci­dent – be sure you know how DAN AP’s Emer­gency Pro­ce­dures work

Scuba Diver Australasia - - Perspectives -

IN THE EVENT OF A DIV­ING EMER­GENCY

contact a DAN AP sup­ported hot­line. The num­bers for th­ese hot­lines are on your mem­ber card, on the DAN AP web­site (Emer­gency Pro­ce­dures), or can be ac­cessed through the QR code at the bot­tom of this mes­sage.

DAN AP’S SUG­GES­TION –

Save the most ap­pro­pri­ate num­ber in your phone, so you have it at your fin­ger­tips should you ever need to call DAN for help, for your­self or a dive buddy.

BE PRE­PARED BE­FORE CALL­ING A DAN HOT­LINE –

En­sure you have a call-back num­ber avail­able (in case the call drops out or fol­low-up calls are re­quired) and also re­mem­ber to tell the op­er­a­tor that you are a DAN Mem­ber.

Th­ese hot­lines will put you in contact with a div­ing doc­tor who will dis­cuss your symp­toms and may sug­gest first aid. It is im­por­tant to fol­low this ad­vice. The doc­tor may also rec­om­mend an evac­u­a­tion to get you to on­go­ing med­i­cal care (or to a higher level of care). If this oc­curs the doc­tor will put you in contact with DAN Case-man­agers, who will as­sist with or­gan­is­ing the evac­u­a­tion.

The doc­tors who as­sist on th­ese hot­lines can­not an­swer in­sur­ance-re­lated ques­tions.

DO NOT USE EMAIL OR FACE­BOOK TO CONTACT DAN AP IN AN EMER­GENCY

Our email ac­counts and Face­book page are not mon­i­tored 24/7 and will re­sult in a de­lay should your email or Face­book mes­sage ar­rive af­ter hours or on a week­end.

IF YOUR EMER­GENCY IS NON-DIV­ING RE­LATED, OR YOU NEED A MED­I­CAL EVAC­U­A­TION, OR YOU CAN’T REACH ONE OF THE DAN AP HOT­LINES

you can call the DAN Travel As­sist num­ber (+1 919 684 9111) and they will help you.

IF YOU HAVE A NON-EMER­GENCY QUERY

or ques­tion re­gard­ing your DAN AP Cov­er­age, you should contact the DAN AP Of­fice dur­ing busi­ness hours (9am–5pm Mon­day to Fri­day, Eastern Aus­tralia Time) on +61 3 9886 9166. Non-emer­gency queries can also be emailed to DAN AP (info@danap.org). Help us by en­sur­ing the Hot­lines are re­served for emer­gency calls only.

DAN AP is avail­able 24/7 to as­sist in an emer­gency but the most ef­fi­cient and ef­fec­tive care is en­abled when the cor­rect pro­ce­dures are fol­lowed. Fi­nally, it’s im­por­tant to note that DAN AP’s in­sur­ers may de­cline pay­ment for any evac­u­a­tions or treat­ments that oc­cur with­out prior ap­proval from DAN AP. So al­ways call DAN first!

Fi­nally, whilst all divers can call a DAN Hot­line for ad­vice, we can only man­age an evac­u­a­tion and treat­ment, and pay for as­so­ci­ated costs for cur­rent Mem­bers (within the lim­its of their cov­er­age).

Dive safely and re­mem­ber to take DAN with you on ev­ery trip,

Scott Jamieson,

Gen­eral Man­ager, DAN Asia-Pa­cific

Part of the DAN Asia Pa­cific team. From left, Mel, Cyn­thia, Julie, John, Heidi, Scott, Haili, Anny, Adam, Sim

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