Make sure you get prompt and effective assistance in the event of a diving incident – be sure you know how DAN AP’s Emergency Procedures work
IN THE EVENT OF A DIVING EMERGENCY
contact a DAN AP supported hotline. The numbers for these hotlines are on your member card, on the DAN AP website (Emergency Procedures), or can be accessed through the QR code at the bottom of this message.
DAN AP’S SUGGESTION –
Save the most appropriate number in your phone, so you have it at your fingertips should you ever need to call DAN for help, for yourself or a dive buddy.
BE PREPARED BEFORE CALLING A DAN HOTLINE –
Ensure you have a call-back number available (in case the call drops out or follow-up calls are required) and also remember to tell the operator that you are a DAN Member.
These hotlines will put you in contact with a diving doctor who will discuss your symptoms and may suggest first aid. It is important to follow this advice. The doctor may also recommend an evacuation to get you to ongoing medical care (or to a higher level of care). If this occurs the doctor will put you in contact with DAN Case-managers, who will assist with organising the evacuation.
The doctors who assist on these hotlines cannot answer insurance-related questions.
DO NOT USE EMAIL OR FACEBOOK TO CONTACT DAN AP IN AN EMERGENCY
Our email accounts and Facebook page are not monitored 24/7 and will result in a delay should your email or Facebook message arrive after hours or on a weekend.
IF YOUR EMERGENCY IS NON-DIVING RELATED, OR YOU NEED A MEDICAL EVACUATION, OR YOU CAN’T REACH ONE OF THE DAN AP HOTLINES
you can call the DAN Travel Assist number (+1 919 684 9111) and they will help you.
IF YOU HAVE A NON-EMERGENCY QUERY
or question regarding your DAN AP Coverage, you should contact the DAN AP Office during business hours (9am–5pm Monday to Friday, Eastern Australia Time) on +61 3 9886 9166. Non-emergency queries can also be emailed to DAN AP (email@example.com). Help us by ensuring the Hotlines are reserved for emergency calls only.
DAN AP is available 24/7 to assist in an emergency but the most efficient and effective care is enabled when the correct procedures are followed. Finally, it’s important to note that DAN AP’s insurers may decline payment for any evacuations or treatments that occur without prior approval from DAN AP. So always call DAN first!
Finally, whilst all divers can call a DAN Hotline for advice, we can only manage an evacuation and treatment, and pay for associated costs for current Members (within the limits of their coverage).
Dive safely and remember to take DAN with you on every trip,
General Manager, DAN Asia-Pacific
Part of the DAN Asia Pacific team. From left, Mel, Cynthia, Julie, John, Heidi, Scott, Haili, Anny, Adam, Sim