Adam and Rachel Healey

Style Magazine - - Promotion - Who’s New In Town -

Where are you from?

New Guinea orig­i­nally. We’ve got a long his­tory with the coun­try – my grand­fa­ther set­tled there af­ter the war and my fa­ther was also born there.

Tell us about your fam­ily.

I have a young fam­ily who’ll be go­ing to high school here and my wife is an ex-toowoomba girl, so this is a real home­com­ing for her. I think peo­ple take for granted how beau­ti­ful it is here.

How long have you been in this in­dus­try?

I had two years with Sealy Pos­ture­pedic and seven years with David Jones (ul­ti­mately man­ag­ing their bed­ding de­part­ment). We have owned the Forty Winks store in Her­vey Bay for nine years and the Bund­aberg store for two and now the Toowoomba store is our lat­est ven­ture.

What earns suc­cess in busi­ness?

The cus­tomer HAS to have a good ex­pe­ri­ence with you. They need to feel com­fort­able, as if they were at home – like they know you. That can only come by look­ing af­ter peo­ple and by help­ing them get to­tal sat­is­fac­tion from their visit.

What do you pride your­self on?

My staff and I gen­uinely en­joy what we do – you have to love re­tail to be in this busi­ness and that means do­ing ev­ery­thing you can to en­sure our cus­tomer ser­vice is at the high­est level. You need to come to work smil­ing and leave work smil­ing and that will get you past any bad day.

What would you like to see for the Toowoomba re­gion in the fu­ture?

Pros­per­ity is very im­por­tant for the re­gion. We all need growth – no mat­ter what busi­ness you’re in. We need good rain for our agri­cul­ture in­dus­try to flour­ish and we need build­ing and tourism growth to con­tinue. You want ev­ery­one do­ing well be­cause it be­comes in­fec­tious and the en­tire com­mu­nity ben­e­fits as a re­sult.

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