Monitor screen stretched
I updated to the Windows 10 Anniversary Edition and now my monitor screen is stretched. Both Device Manager and IOBit Driver Booster claim my drivers are up to date. What’s happened?
[ SCOTT SPIERS ]
Graham Barlow replies: First, we confirmed Scott’s problem was down to an incorrect resolution setting, which he confirmed it was (the screen was ‘stuck’ at 1,024 x 768-pixels). We next asked for Scott’s PC model, which revealed his Dell PC was powered by an AMD Radeon HD4300/4500 card. Sadly, this generation of cards isn’t supported in Windows 10 — AMD seemingly drops support for older graphics cards much quicker than its rivals Nvidia and Intel. Nevertheless, Scott didn’t have this problem prior to the Anniversary Update, and a quick check online revealed that other Radeon HD4000series owners had successfully got their cards working in Windows 10 by downloading the last supported version of the driver — 13.1. Although rated for Windows 8, it should work in Windows 10 too. Get this from bit.ly/ati-legacy — download the Software Suite version, then double-click the setup file and follow the prompts to install the drivers. Anniversary Update (v1607). It consistently fails, and shows the following error code: 0x800705b4. Its constant attempts to download and update are really eating into my monthly allowance. Do you have any ideas that will help with this very frustrating problem?
[ STEVE DALE ]
Alex Cox replies: There are a number of fixes you can attempt for this one. First, type “troubleshoot” into the Search box to access the ‘Troubleshooting Control Panel’. Click ‘Fix problems with Windows Update’, then click ‘Advanced’ followed by ‘Run as administrator’ before clicking ‘Next’.
If this doesn’t work, reboot, then press ‘Windows-R’, type “services.msc” and click OK to open the Services console. Right-click ‘Background Intelligent Transfer Service’ and choose ‘Stop’. Now open File Explorer and navigate to C :\ Windows\ Software Distribution. Select everything in here — folders and files — and delete it. Not all files will delete, but it’s crucial both Download and Delivery Optimization folders are removed (if they refuse to do so, reboot, stop the BITS service once more and try again). Once deleted, reboot and see if Windows Update now works correctly. If not, try downloading the standalone installer (go to ‘Settings > Update & Security > Learn more’, then click the ‘Get the Anniversary Update’ link), or download the latest version of the Media Creation Tool and ‘upgrade’ Windows to the latest version.