Voice-order smart bank
Technology that enables bank customers to carry out transactions on smart devices just by speaking is not “far away”, NAB’s head of digital and innovation says.
TECHNOLOGY that enables bank customers to carry out transactions on smart devices just by speaking is reportedly not “far away”.
But National Australia Bank’s head of digital and innovation, Jon Davey, said lenders were treading cautiously to protect customer security which was “paramount”.
The bank this month launched the first stage of its Talk to NAB pilot program using the Google Assistant voice-activated, hands-free platform.
At the moment, the bank’s customers can ask general questions – such as how to replace lost cards or reset their passwords – using a device such as a smartphone or Google Home microphone and speaker system.
The system doesn’t yet enable customers to do their dayto-day banking as the NAB’s technical specialists are not certain such transactions could be completed securely.
Mr Davey said customer trust and account security must remain “paramount” even though innovation was charging forward.
ANZ last month rolled out voice identification authentication technology allowing customers to make some payments without logging in to internet banking accounts.