ORDERING SYSTEM

SEVERAL people have written in to air their discontent at the Mcdonalds’ outlets encouraging customers to use the automated ordering system. I absolutely refuse to use the automated system as by doing so, I am taking away someone’s job.

That of course is the mission of management. They cut jobs by installing automated machines. The big banks are the same. It is appalling.

Every time I venture into any banking institution, I am encouraged by “the greeter” to use the ATM machines.

Yes, it would be nice not having to wait in a line up but no, no, no, I will not stand out on the side walk of Ruthven St to deposit or withdraw cash – fully exposed to all and sundry within grabbing distance.

“Oh” says the bank “We have installed the machines so our customers have a choice when they do their banking”. What utter nonsense.

People have always managed to get to their bank within business hours. Obviously no thought has been given by the bank’s “planners” as to the safety of their customers when they are using the street machines.

Banks rarely do anything for the benefit and convenience of their customers. Everything is geared to the bank’s convenience and their ultimate profits.

I hope that everyone will refuse to use the automated systems and perhaps then these “big guns” will think twice about what and what does not, constitute customer service.

But more importantly, what they should be doing to preserve the jobs of their employees.

JNETTE HARVEY, Rangeville