Local agent recognised

AT THE highly competitive Ray White Commercial QLD annual awards, agent Craig Bradley (pictured) of Ray White Commercial Toowoomba, was recognised for excellence in customer service.

Acknowledging a commitment to his clients, Mr Bradley was the recipient of the coveted Client’s Choice Award.

"A commitment to a superior customer experience is embedded within the Ray White Commercial Toowoomba culture. We have a customer satisfaction program to make sure that we’re providing an unrivalled service and this is just part of our strategy to ensure we can be proud of every transaction.

"It is a huge honour to be recognised – customer service truly is the most important part of what I do," Mr Bradley said.

The Net Promoter Score forms the basis of Ray White’s Customer Satisfaction Program, and is an internationally recognised customer loyalty metric. Designed to drive growth and increase business value, NPS ratings are generated through using customer feedback and range from negative 100 to positive 100.

Mr Bradley’s NPS ranking sits at positive 92, one of the highest individual scores in the Group.

Ray White Group managing director Dan White said the award illustrated the energy within the Group.

"It fills me with immense pride every year when our state awards are announced and our people are recognised. To see so many individuals performing so well within the group can be put down to hard work and dedication," he said.

"So many of our members are achieving great things. Their commitment to their clients is what delivers such impressive results for our group overall," Mr White said.