Warning signs amid cost-of-living crisis

SIGNS rising inflation is starting to soften the retail sector are showing, with Australian consumers demanding businesses do more to support them through the cost-of-living crisis.

New data from Trustpilot has revealed how many Australians are claiming costs are front of mind when shopping.

Two-thirds of Australians say that they are more conscious of what they are spending their money on compared to last year.

Cost is now the main consideration for Australian shoppers, with 79 per cent citing it as the biggest concern amid the cost-of-living crisis.

Consumers will now be changing their habits as rising inflation hinders their purchasing power, according to QUT Professor of consumer behaviour Gary Mortimer.

“We will potentially see shoppers shifting between retailers; that might mean they shopped at a high-end retailer and they will now swap to a discounted retailer, even the likes of the Reject Shop, or to a bulk retailer like Costco to save where they can,” Professor Mortimer said.

Australians will now be turning away from shiny but unneeded items to focus on essential costs like bills and petrol.

“What consumers tend to do is shift away from discretionary spending, so categories like entertainment, food and dining in restaurants and cafes,” he said.

“As well as things like clothing, footwear and accessories that are nice to have but not essential.”

That’s supported by Trustpilot’s data, with many of the 2000 Australians surveyed opting to cut back on discretionary spending.

Most are reducing electronic spending (78 per cent) and almost half of Australians have cut back on fashion purchases (45 per cent).

Retail figures have seen a downturn for the first time since December 2021, accordwhich ing to the Australian Bureau of Statistics.

Retail turnover saw a 0.2 per cent drop from September to October, ended a monthslong run of growth.

“The October fall in retail turnover ends a run of nine straight monthly rises and suggests increased cost-of-living pressures, including interest rate rises, have started to weigh on consumer spending,“ABS’ head of retail statistics, Ben Dorber, said.

All industries except food retailing saw turnover fall, with department stores suffering the largest drop of 2.4 per cent followed by clothing, footwear and personal accessories, down 0.6 per cent.

Cafes, restaurants and takeaway food services recorded their first fall since January 2022, down 0.4 per cent and other retailing fell 0.2 per cent.

“Elevated post-lockdown demand and price increases had boosted sales throughout the year in cafes, restaurants and takeaway food services. A slowdown in growth in recent months, capped off by the fall in October, shows trading conditions continued to normalise,” Mr Dorber said.

The new data is a warning sign for the economy, according to Professor Mortimer.

“We are seeing a softening up of retail,” he said.