Service key to concierge society
DIRECT from the Savoy in London to a five-star resort near you, Palazzo Versace’s new chief concierge Nick Fisher is at your service.
A member of the esteemed Le Clefs d’Or society, Mr Fisher has returned home to the Gold Coast with his wife and their twin toddlers after a 12year stint working in some of London’s finest hotels.
“It’s an exciting time to be back on the Coast,” he said.
Mr Fisher said he hoped to work with fellow concierges to help boost local membership of Clefs d’Or and raise the standard of service across the city in the lead-up to the 2018 Commonwealth Games.
“In Europe and the US, the role of a concierge is a lot stronger,” he said.
“There are only 54 Clefs d’Or members in Australia, so there are a lot of hotels that don’t have the correct idea of the value a concierge can give.
“I’d really like to work closely with aspiring concierges who want to be Clefs members and work with other hotels to ensure we are giving a consistent, confident and friendly service.
“People coming here for the Games are going to compare the Coast to other big cities around the world.”
Founded in Paris in 1929, Clefs d’Or concierges are renowned for their ability to accommodate any guest request – as long as it is morally, legally and humanly possible.