Clueless service providers enough to get your goat

WHAT is wrong with our service providers?

I had a mobile phone service with Telstra for about eight year. No phone, $90 per month. I wanted to reduce my costs so I started to look around.

Telstra was advertising a similar contract to mine for $49 per month. I called and said I will go on to that plan. They needed me to prove it by showing the advert, so I did. All of a sudden he did know all about the plan, but I was ineligible because I was an existing customer. What, your not giving the deal to your loyal customer? No. I moved to Optus for $39.95 per month with a better package.

Next problem.

Our home internet was not working, so I called Telstra. They said it was the connection to the house. I’m an electrician, so tested the line. It was perfect. We called Telstra again. Yet again they said it was the line to the house and said if a technician came it would cost $200. I agreed because I already tested the line and knew it was perfect. No technician arrived.

To cut a long story short, we were without internet for two months, before they sent us a new modem. It now works perfectly.

For one week, Telstra cut us off for refusing to pay the two months we had no internet. I called every night for a week. Each time I was told they would send me a new modem. The person on the other end of the line could not speak good English and did not understand the problem.

After five nights on the trot, I called the Ombudsman. Telstra called next day, reconnected my internet, discounted the two months and gave me $70 credit. Elgas is next.

I have gas bottles supplied by Elgas and they came every two weeks, so I stopped this. I wanted to see how long my gas bottles lasted. I am now into about three months, but my first bottle ran out after two months so I got about a month left.

Not wanting to run out of gas I called Elgas and asked them to please fill them. I asked for a time they said “no”. I said, “Ok, but I will leave my electric gate on manual so he can physically open it, but please tell him to close it behind him so my goats don’t get out”. The operator replied: “No, you’ll have to lock them away, it’s our policy.” I said, “I’m not locking my goats up all day.” The operator said, “you’ll have to, it’s our policy.” I said, “What, it’s your policy to lock up goats?” The operator said, “No, dangerous dogs.” I said, “They are goats not dogs.”

Anybody know a good gas provider? One that knows the difference between dogs and goats preferably.