Travel Bulletin - - ISSUES & TRENDS -

THE Ex­press Travel Group (ETG) last month rolled yet more ben­e­fits for its Vfr-fo­cused Se­lect Travel Group mem­bers at their an­nual con­fer­ence at the Asiana Saigon Ho­tel in Ho Chi Minh City, Viet­nam. Ex­press said Se­lect mem­bers had tra­di­tion­ally sur­vived and thrived via or­ganic growth, but were now recog­nis­ing the ben­e­fits of di­ver­si­fy­ing. Three ma­jor new plat­forms, some of which were re­vealed to ETG’S In­de­pen­dent Travel Group and italk­travel mem­bers at their Sin­ga­pore gath­er­ing last year, are now be­ing made avail­able right across the group which de­scribes it­self as “Aus­tralia’s lead­ing in­de­pen­dent, in­te­grated travel busi­ness”. The new of­fer­ings for Se­lect mem­bers in­clude the Ex­press Academy con­sul­tant train­ing plat­form, the group’s in-house Ex­press Per­for­mance busi­ness man­age­ment sys­tem, and the Book Safe Agent in­sol­vency in­sur­ance pol­icy for agents, which Se­lect Travel Group mem­bers can now elect to take out along­side their fel­low agents in the group’s other brands. The Ex­press Per­for­mance sys­tem has been a project led by ex­ec­u­tive gen­eral man­ager Ari Magoutis, and is avail­able at no cost to mem­bers in the first year, with the aim of help­ing them max­imise their bot­tom line. Key fea­tures in­clude cost-of-seat mea­sure­ment and trans­par­ent re­port­ing of all rev­enue streams from air, land, in­sur­ance and cruise sup­pli­ers which prom­ises to pro­vide own­ers with a vis­ual plat­form to launch mar­ket­ing ini­tia­tives, train­ing pro­grams and pro­fes­sional de­vel­op­ment plan­ning. But it didn’t stop there, with Ex­press Travel Group CEO Tom Man­war­ing also launch­ing a new mul­ti­lin­gual TV com­mer­cial as part of a multi-chan­nel brand cam­paign to pro­mote the Se­lect Travel Group. “Our vi­sion has been to be Aus­tralia’s lead­ing in­de­pen­dent, in­te­grated travel busi­ness,” he told trav­el­bul­letin. “The Se­lect Travel Group of agents is unique, not only in its travel mar­kets but also in its cus­tomer travel needs. This cam­paign, as with many we have run across the last 30 years, will drive new busi­ness through our mem­bers’ doors at no cost to them,” he added.

Our vi­sion has been to be Aus­tralia’s lead­ing in­de­pen­dent, in­te­grated travel busi­ness’

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