Travel Bulletin - - RIVER CRUISING -

SCENIC is claim­ing a world first, with the launch last month of a new “River Cruise Guar­an­tee”. Ne­go­ti­ated in con­junc­tion with Ace In­sur­ance, the river cruis­ing travel in­sur­ance ar­range­ments are in­cluded at no ex­tra cost on ev­ery Scenic river cruise. Once pas­sen­gers com­mence their voy­age they are cov­ered for any de­lays or can­cel­la­tions that oc­cur due to weather, nat­u­ral dis­as­ters, me­chan­i­cal break­downs or strikes.

“Our river cruis­ing guar­an­tee is de­signed to give you com­fort and as­sur­ance for cer­tain events which pre­vent you from cruis­ing and are not con­sid­ered typ­i­cal or usual to river cruis­ing,” the com­pany said – and in the event that a claim is re­quired clients will be re­funded in cash, rather than in the “in­dus­try stan­dard” of fu­ture cruise cred­its. The pol­icy word­ing says clients will be paid up to $1,000 for each full 24 hour pe­riod from the start of the de­lay or can­cel­la­tion, up to a max­i­mum of $7,000 (or seven con­sec­u­tive 24 hour pe­ri­ods) or the orig­i­nally sched­uled end date of the Scenic cruise, which­ever is the lesser.

Un­fore­seen events cov­ered by the pol­icy in­clude a com­plete halt to an itin­er­ary where the ship is un­able to sail and pas­sen­gers are un­able to do on-shore ex­cur­sions ex­cept by way of coach trans­fers of greater than three hours each way; me­chan­i­cal break­downs which re­sult in the cruise be­ing sus­pended and no al­ter­na­tive ships avail­able; in­dus­trial ac­tion which would mean a ship can­not pass through a lock and the cruise can­not con­tinue; and where Scenic is able to ac­com­mo­date pas­sen­gers on an al­ter­na­tive Space-ship due to high or low wa­ter but the itin­er­ary is de­layed by over 24 hours.

Nor­mal dis­rup­tions are not in­cluded – such as ship swaps which take less than six hours, or if al­ter­nate ar­range­ments of sim­i­lar qual­ity are made for any itin­er­ary ac­tiv­i­ties. The com­pany said the ad­di­tion of the river cruise guar­an­tee is an ex­am­ple of “stay­ing true to our com­mit­ment of be­ing all-in­clu­sive”.

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