International rescue

The key airlines sold by travel agent respondents correlated closely to their respective market shares, with Emirates, Etihad, Air New Zealand, Garuda and Virgin Australia making up the top five – followed by South African Airways, Singapore Airlines, Finnair, Qatar Airways and Cathay Pacific. The results are fascinating given that Qantas didn’t even appear in the top ten, despite ranking well in other areas of the poll. In terms of training and development for agents Air New Zealand led the pack, followed by Qantas, Emirates, Etihad, Lufthansa and Singapore Airlines. A number of respondents commented on how much they liked the new Qantas Groups system, while Hainan Airlines, Qantas, Emirates, Virgin Australia and Singapore Airlines ranked highest when it came to solving customer problems. Agents were asked which airlines Singapore Airlines, Etihad, Virgin Australia and Cathay Pacific. Respondents rated Emirates’ premium cabins best, followed by Etihad, Singapore Airlines and Qatar Airways, with Qantas coming in fifth spot, just ahead of Air New Zealand, Cathay Pacific, Virgin Australia and Finnair. According to the survey the best airfare specials are offered by Etihad, followed by Qatar Airways, Singapore Airlines, Malaysia Airlines and Airasia. Qantas was the international airline most regularly asked for by name, followed by Emirates, Singapore Airlines, Virgin Australia, Etihad and Air New Zealand. Other carriers with

Asked which airlines were perceived as offering competitive commissions, Etihad led the way, followed by Emirates, THAI and Airlines...’ Malaysia