TM looks to consolidate

TRAVELMANAGERS’ focus is on consolidating the new offerings introduced last year and embedding them into personal travel managers’ (PTMs) processes, Grant Campbell, coo told TD on Fri at the group’s annual conference in Darwin.

The new additions include the SPLASH internal booking system and app, highlighted at last year’s conference ( TD 22 Aug 16).

Another key priority for the network is being flexible & adjusting its offering for members to provide individual partnerships with each of its PTMs.

“Every single person’s success, how it’s measured is different for each one of our personal travel managers and that’s what we’re focussed in on,” Campbell said.

TravelManagers is sitting at “just over” 510 PTMs, after reaching 500 last year, with half of its new recruits through referrals.

Campbell said while PTM numbers may not have grown by as much as in previous years, sales were still rising.

“Growth is obviously very important to us and we’re always looking for growth, but our focus has been on quality,” he said.

Michael Gazal, executive gm, told Travel Daily “without overstating it, there is a reason why we are the biggest”.

“All we know is the more we continue to add value to the network, the more we’ll continue to lead the market”.

Gazal noted there was a lot of competition in the market, but said when an agent was making decisions on who they wanted to partner with, “they’ll see that the value that we’re providing gives them the best overall opportunity to create a successful business”.

“That’s what measures our business, if our PTMs are successful, everything else follows,” he said.

More on page three and five.