TTC embraces innovation

THE Travel Corporation has launched a new “mobile first” strategy after a multi-million dollar investment aiming to harness the latest technology to improve the holiday experience.

The evolution includes the recent roll out of the “My Travel Portal” system for pax travelling on TTC brands Trafalgar, Costsaver, Insight, Luxury Gold, Contiki and U by Uniworld ( TD 16 Jan).

The system enables registered guests to ensure their preferences are catered for and simplifies documentation both before and during each trip.

The platform was detailed this morning in Sydney by The Travel Corporation global ceo Brett Tollman, who told Travel Daily it was another way of making the company’s holidays hassle-free.

My Travel Portal allows travellers to lodge details such as passport information and dietary requirements in a mobile application - along with details of their particular travel interests.

Ten days prior to departure guests are connected with the leader of their tour via a ‘Chatter’ system where they can ask any last-minute questions such as what to pack, while the guide can also use the info to ensure the trip focuses on guest preferences.

He urged the company’s travel agent partners to “embrace the platform”, writing a personal letter reassuring them there was no intention to capture guest data for marketing purposes.

“We have and will never go after guests directly,” Tollman told TD.

“This is a way of embracing the traveller of the 21st century...we are putting the customer first,” he added.