Tech focus to aid air pax

THE International Air Transport Association (IATA) has turned its attention to improving the passenger experience at airports worldwide as new technology brings opportunities to improve processes and data use.

At its inaugural Global Airport and Passenger Symposium (GAPS) in Athens from 02-04 Oct, IATA will aim to map out key areas of change for the aviation sector.

“Air travel is expected to double by 2036, the industry will not be able to handle the growth or evolving customer expectations with the current processes, installations and ways of doing business,” said IATA’s senior vice president, airport, passenger, cargo and security, Nick Careen.

“GAPS brings together experts to share research and learnings and collectively shape solutions for the future passenger journey.”

Four key areas will be addressed at the conference, including transforming airport systems with technology - including shifting some processes off site - and enabling real-time exchange of operational data to help better serve travellers.

It will also address back office efficiencies including innovations in identity management, and improvements in aircraft design and on-board systems.

Other elements of GAPS will include the IATA StartUp Innovation Awards, an exhibition showcasing the latest aviation products, technologies and solutions, along with a discussion by IATA’s chief economist Brian Pearce on the Economic and Passenger Outlook.