Amex GBT revamps tech

AMERICAN Express Global Business Travel is targeting “middle sized companies” with today’s Australian rollout of a new “Business Travel Made for You” offering.

With a tag line “we’re not just for the big guys,” the TMC giant said the move would add “innovative new travel technology to create an easier, more personalised business travel experience”.

Amex GBT Regional GM, Jo Sully, said one of the key features was the introduction of real-time live chat with travel consultants, which automatically works across platforms as customers transit from their desktop to mobile.

“Business Travel Made for You is easy to implement, drives cost efficiencies while offering robust reporting and traveller support, such as around-the-clock customer service and easy-to-use online tools,” Sully said.

The new offering comprises the most popular GBT products, technology, services and travel inventory as an overall bundle, with a “simplified, standardised pricing structure and contract”.

Key benefits highlighted include supplier discounts, streamlined booking, robust reporting and a crisis management tool, while travellers will enjoy cheaper rates, perks such as free wi-fi and breakfast, plus loyalty rewards and “fast-tracked elite status”.

Sully said Amex GBT was also offering “assisted onboarding” to help buyers drive adoption of the platform, and ongoing travel buyer and manager guidance to ensure the program is successful.