Trafalgar’s top five for 2020

TRAFALGAR held a stylish soiree for trade and media at The Calyx in Sydney last night to highlight the brand’s plans for 2020, with the release of the Europe and Britain program.

The brochure includes the new additions of Georgia and Armenia and the emerging destinations of Macedonia, Montenegro, Serbia, Bulgaria, Romania.

CEO Gavin Tollman outlined five emerging trends which he said could transform agents’ business in 2020 and explained how Trafalgar was responding to them.

He said the first trend was that of real travel versus staged travel, as the availability of information is “terrifying people”.

He urged agents to build trust with clients, & said Trafalgar “keep it real” through the connections made to people and places in its Be My Guest Program.

The second trend was high touch versus high tech, with Trafalgar responding to travellers’ desire for personalisation through its travel portal which passes on client information provided by agents to its travel directors.

Tollman highlighted overtourism as the third trend and explained that Trafalgar’s 2020 tours were designed to make sure that locals were getting the economic benefit of the visitors.

He said fourth was a desire for stress-free travel, catered to by the Costsaver brand and the fifth was responsible travel, with Trafalgar honing in on the areas of people, planet and wildlife, in its 2020 program.

Pictured are: John Veitch, CEO TTC; Gavin Tollman, CEO Trafalgar and Jason Wolff, MD Trafalgar.