Collette 24h canx policy

COLLETTE Tours Chief Executive Officer Dan Sullivan has highlighted the company’s longstanding agent-friendly policy which allows travellers to cancel tours for any reason up to 24 hours prior to departure.

Sullivan is currently in Australia to meet with the growing Collette team, which now includes eight local sales representatives along with a burgeoning call centre.

He said while some operators were helpfully introducing more flexible options for clients concerned about the coronavirus outbreak, Collette’s $95 waiver option (or $195 including air) had been in place for some years.

“People don’t want to cancel, but sometimes things happen,” Sullivan said.

“Our 24-hour cancellation policy has always made it easier for agents to secure bookings.”

Sullivan has been on the road visiting agents alongside his Business Development team, particularly highlighting the company’s stability in light of several major collapses in the Australian market over the last 12 months.

“We’ve been around for 102 years now, and we are completely debt free - that makes a big difference,” he told Travel Daily.

Sullivan said Collette’s product range was resonating well with Australians, with hot destinations including Iceland, Scandinavia, North America, and Japan, which until very recently, was “red hot”.

“We know our products are the perfect match for the market,” the Collette chief enthused.

MEANWHILE, Collette is putting its money where its mouth is in support of the local community, making donations to towns impacted by the recent bushfire crisis - see for details.