Residents to be surveyed

Community members will have an opportunity to have their say on Baw Baw Shire’s performance when they are survey as part of the annual community satisfaction survey this month.

The state government’s annual survey enables Local Government Victoria to gauge how residents think council has performed in a variety of fields over the past 12 months and benchmark them against other municipalities.

Residents will be questioned on a number of key performance areas including overall performance; community consultation and engagement; lobbying; decisions made in the interest of the community; roads; customer service; and, overall council direction.

The survey results are used by council to better understand community needs in relation to its services.

Mayor Danny Goss said the annual community satisfaction survey was an important check-in that allowed council to see how the community think council is performing each year.

“The data we receive at the end of the survey feeds into our forward planning and lets us know which areas need improvement, so I encourage anyone who receives a survey call to share their valuable feedback,” he said.

Organised by JWS Research, survey calls to community members will begin in midFebruary and will run for about four weeks. Researchers will call a random selection of Baw Baw residents until they receive 400 valid responses.

Researchers must comply with the guidelines of the Australian Communications and Media Authority, stating they can call between 8.30am and 8.30pm on weekdays and 9am and 5.30pm on weekends. They may contact residents on the do not call register as they are carrying out market research.

Results from each annual survey are published on council’s website and annual report.