Technicians help Telstra lift service
TELSTRA is recruiting 1000 technicians to improve customer service by cutting installation and fault repair times and to help people switching to the national broadband network.
Telstra’s executive director of customer service delivery, Brian Harcourt, said the new staff will have the “dual benefit” of getting through more work and freeing up their more experienced technicians to deal with more complex tasks.
“They do two tasks, they repair copper services, or they do installations, so they install ADSL, or they do a migration of a customer from a Telstra service to an NBN service,” he said.
Just over half of the new staff would be based in NSW and the ACT.
About two-thirds of the new technicians will be subcontractors through ISGM, and the remainder will be Telstra employees.
Mr Harcourt said about 140 customer technicians had already started working in the field, and about 600 were in training.
The remainder would come on board over the next few months.
The 1000 new staff will take Telstra’s customer technicians workforce to 6000.