Champions in customer service
WYNDHAM Vacation Resorts Asia Pacific’s Customer Experience team has taken top honours at the prestigious Australian Service Excellence Awards (ASEAs), which were held at the Westin Hotel in Sydney.
The Customer Experience team won the Customer Service Team of the Year – Large Business award, while vicepresident of Customer Experience, Adam Geneave, was honoured with a Service Hero award in the Customer Service Executive of the Year category.
Hosted annually by the Customer Service Institute of Australia, the ASEAs attract more than 650 attendees each year to recognise best practice and innovation in customer service from major companies including Australia Post, Telstra, Australia’s big four banks and leading airlines.
“I am so proud of Adam and his team, who have worked tirelessly to advocate for our customers, while fostering a culture dedicated to creating personalised and memorable experiences for all of our staff, suppliers, timeshare owners and hotel guests,” said Barry Robinson, President and Managing Director of Wyndham Vacation Resorts Asia Pacific.
“This award is excellent recognition and a testament to the team’s passion and commitment to customer advocacy.”
Mr Geneave joined Wyndham in 2015 to lead the then newly created Customer Experience team, which today includes 27 staff covering customer design and delivery, customer insights, customer care, VIP handling and quality assurance.