Weekend Gold Coast Bulletin

Spring cleaning is good for your business – and you

- LIZ MCLARDY SOUTHERN CROSS UNIVERSITY SCHOOL OF BUSINESS & TOURISM

SPRING brings a fresh and motivating focus to our homes and habits, So why not take advantage of this momentum and extend it to your business.

Take a step back from your busy business owner schedule and borrow the essential elements from Lean Six Sigma to sort, straighten and sustain your business operations.

It will help you to re-evaluate what is working, and what isn’t, in the way that you are generating value for your customers, eliminatin­g unnecessar­y costs and finding ways to increase efficiency and flow.

Before you start, it is worth taking a moment to shift your mindset from business owner to customer.

This simple change in perspectiv­e will stop you from slipping into defending the way things are done to questionin­g whether they really deliver value to your customers.

Here are three ways to help you get started:

1. SORT: The first step to spring cleaning your business is to sort through what you want to keep, store or throw away/donate. This is all about clearing your office, retail space, warehouse and production floor of unnecessar­y clutter, stock, equipment and office supplies that are no longer adding value to your customers and so streamline your operations.

Consolidat­e inventory, cut out unnecessar­y meetings and sort through your virtual spaces too; archive emails into folders to reduce search time, create electronic filing systems and clean out product and customer data. 2. STRAIGHTEN: Get your team together to identify and optimise processes that can save time, materials and waste and decrease costs for the coming year. Walk through your business operations (this could be virtually) like a typical customer and take note of everything that is not adding value and instead wasting time, money or resources.

You may find poor ordering processes causing delays, too much inventory increasing storage costs, suppliers/outsourced partners not meeting deadlines leading to unsatisfie­d customers, and the over processing of products to the point where you are wasting money and resources.

3. SUSTAIN: Take note of what your business is doing well and find ways to simplify your operations to strengthen your focus on what works. Acknowledg­e and provide feedback to your staff so they know that you value what they are doing and the positive contributi­on they are making to your business. Consider brightenin­g up work spaces so they feel a greater sense of pride in what they are doing, upgrading tools and equipment to make their job easier and involve them in the spring cleaning processes.

Remember – spring cleaning your business doesn’t mean changing everything. It is the small changes that could ultimately make the biggest difference to your bottom line.

IT IS WORTH TAKING A MOMENT TO SHIFT YOUR MINDSET FROM BUSINESS OWNER TO CUSTOMER

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