Mohammed announces best and worst govt services

DUBAI: His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, on Saturday announced the results of the federal project launched by the UAE in early 2023 to measure the quality of government services through the “Government Services Observatory,” which receives one million evaluations from the public monthly.

Sheikh Mohammed praised the entities which topped the list of the best services, according to the public’s evaluation, stressing that the approach of transparency and announcing the results is a guarantee of continuous development and improvement, and that no one should be flatered at the expense of home.

Sheikh Mohammed tweeted: “At the beginning of 2023, we launched a federal project to measure the quality of government services through the “Government Services Observatory”, which monthly receives one million evaluations from the public for more than 1,400 government services.

He added, “according to the public’s evaluation, the service of issuance of passports and driving licences comes on top of the best services list, which practically takes less than thirty minutes, in addition to the excellence of the services of the Ministry of Interior (MOI) and Foreign Affairs, while the services of atestation and equivalence of educational certificates and booking medical appointments come at the botom of the list.”

Sheikh Mohammed concluded his tweet by saying: “The public’s evaluation gives each hard worker his true right, and the approach of transparency and announcing the results ensures continuous development and improvement... I have learned from my experiences not to flater at the expense of the homeland.”

In January this year, Al Muraqqabat Police Station has become the first government service centre in Dubai to receive a six-star rating.

The Dubai Ruler had unveiled a plaque with the six-star rating at Al Muraqqabat Police Station.

Sheikh Mohammed took to Twiter to highlight how the station is powered by artificial intelligence. In an unrelated development, in January this year Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of The Executive Council of Dubai, had approved the results of the Dubai Government Customer and Employee Happiness Indices for the year 2022.

Announced publicly on Jan.18 every year, the results of the 2022 indices were presented by the Dubai Government Excellence Programme, which operates under the General Secretariat of The Executive Council of Dubai.

The initiative is part of the Programme’s efforts to continuously develop the quality of services provided by Dubai government entities.