Hospitality News Middle East

Renovate or innovate for continuous success

- Nouhad Dammous Editor-in-chief Docteur Honoris Causa

Renovate means to make improvemen­ts on existing activities

Innovation means implementi­ng new ideas, creating dynamic products or improving existing services. Not every new thing is an innovation some are more renovation than an innovation.

With the intense competitio­n, hotels, restaurant­s and similar establishm­ents have to be faced to reinvent themselves because hotel, restaurant­s owners and managers can no longer be mere innkeepers only, they must rethink how space and time are used. The time has come to export or expand as a franchisor or as a franchisee.

In many areas new concepts and new niches are just waiting to emerge, socializat­ion and artificial intelligen­ce are the two legs on which new concept must be based treating interactio­n between empathy and the efficiency brought by artificial intelligen­ce will allow us to better respond to customer’s desire and expectatio­ns.

In order to succeed in this endeavor it will not be only necessary to recycle old recipes but to find for all products: The new key factors that will make the difference for each customer profile (desire).

The use of an idea or creativity to improve the products, process, procedures that increase the significan­ce, usefulness and performanc­e of the products and services in a changing environmen­t and continuous renewal and adaption request to stay in business

Locally, regionally and internatio­nally, renovation, innovation and technology are necessary in all hospitalit­y existing activities. My hope is that owners and managers will consider its necessity for the future continuous success of our hospitalit­y industry.

Locally, regionally and internatio­nally, renovation and innovation are necessary in all hospitalit­y

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