Digitizing the core business

that a process that normally took two days throughout the full production line now took about a day.

You can imagine how much savings that were! The organization went on to post approximately 30percent more profitability and reduce its costs dramatically over the period of about 10 to 15percent. And this ensured that the organization was able to invest the surplus money into improving its operations. On the other side of the horizon, we’ve got an improved customer experience.

The example that we showed earlier about the school that we worked with shows how one solution can fix both the issues around operational efficiency as well as those around customer experience. Overall, customer experience explains how the client feels after the wholesome experience with your brand. How do customers feel after interacting with it? Do they feel more energized? Is it easy? Is it simple to use?

How is the process throughout?

In doing this, we worked with another company a couple of years ago where we helped them improve their customer experience across their different branches by creating very simple, seamless solutions. The thinking behind that was how do we make sure our customers find this process as simple as possible. By using a couple of different solutions, we were able to achieve this.

As we said, the fact is customers are no longer patient with our businesses. It’s up to the organization to ensure that the customer experience is seamless from the beginning all the way to the end. As a business, it’s critical that you digitize the core business to ensure that this is done seamlessly and efficiently.

Ultimately, you can go to the Xavier Africa website, at xavierafrica. com for more details on how you can use the different tools to digitize your core business. All this is a pursuit to make your business better, faster and cheaper.