BIC OFFERS DIGITAL SOLUTIONS
Botswana Insurance Company (BIC) continues to roll out digital solutions to interact with policyholders, as the company dodges menacing COVID-19 impacts. The latest offering is an interactive social media programme titled: ‘Let’s Talk Short-Term Insurance (LTSTI)’, crafted to give information on the products and services. “The platform goes beyond just promoting products and breaks down the intricacies of their policy agreements, clarifies on the technicalities of their offerings and gets into the details of their terms and conditions to certify that clients are well-versed in what services they need and what that means,” said BIC Executive General Manager, Nokuthaba Mtunzie. She said the platform breaks down commonly used insurance phrases and terminology and makes them simpler for clients, as BIC intend to groom well-informed policy holders.LTSTI platform is held once a week on the company’s Facebook page and website, led by an expert advisor and selects questions from policy holders and addresses them accordingly. The development comes on the backdrop of BIC launching their virtual office – Nkamo and the A re Bue campaign. Nkamo is a virtual platform that allows consumers to request for quotes, submit KYC documents, apply for policies, make claim follow-ups, check claim status and rate the service while A re Bue platform is a feedback system that permits users to provide feedback on services rendered by simply scanning a provided QR code.