PEUBO digital transformation pays dividends

PEUBO Investments (PTY)LTD is starting to reap the rewards of decision to tap in to digital transformation. PEUBO in 2021 took a decision to tap in to the digital transformation and two years later the move is paying dividends.

The move was instigated by the company’s pursuit to improve their services while becoming a leader in the micro lending industry.

Speaking at the PEUBO’s Annual General Meeting (AGM) held recently in Gaborone on December 12, 2023, chairperson, Samuel Aboneng said the company has recently implemented an Information Technology (IT) system which main objective is to reduce queues at the customer service centres as the system has a customer portal and or self service functionality.

He also new IT systems speeds up and improve turnaround of loan applications as well as Regional Offices will be using same system with the main branch being the Gaborone BOSETU Commercial Wing.

According to Aboneng, the new system reduce the human error as the documen- tation will be done by the computerised systems and also improves on queries as loan statements will now be electronically shared with customers.

“All users have been trained on the system usability and it has also been rolled out to members however, after year in operation, we have identified some operational kinks that we are busy resolving but that is normal for any system,” Aboneng said.

He further said PEUBO will also be rolling out a digital customer systems called 3CX in the next year to improve the efficiency effectiveness the customer contact centre.

“Looking at all these you realise how serious PEUBO has become. I would like to impress upon the IT staff to make sure that we are always in the forefront of technological advancements to benefit our members,” said Aboneng. PEUBO also will in the next year, introduce Customer Relationship Management software.

Looking in to future, PEUBO’s general manager, Sydney Mogapi said the company will be introducing client based initiatives in order to improve the welfare of the members.

“We believe in forward-looking company that is focused on needs driven product enhancement and development. That is why apart from the recently approved Back-to-School Loan and the Quick Loan, we aim to initiate, liquidity dependent, an extension of loan size limit and also introduce invoice factoring for our more entrepreneurial members,” Mogapi said.

We believe in forwardlooking company that is focused on needs driven product enhancement and development. Sydney Mogapi, PEUBO’s General Manager.