Where’s my phone?

I bought a Samsung J6 phone on the 18th May, 2019.

The price for the phone was P2,495. I used the phone for about six months then it froze while charging it. On the 5th December, 2019 I went back to the shop and reported the problem. It was inspected and taken for repair by their technician. They promised that my phone would be fixed within seven working days or I would be given a new phone if fixing does not materialise. The phone was still under warranty of 12 months. From December last year up to date, I have not received my phone. They are always narrating stories, barring me from seeing the shop owner, but failing to give me my phone or a new phone. I always call the shop and sometimes travel to Gaborone to pick up my phone but nothing has ever worked. They always make numerous excuses and promises, which they never fulfil.

Please help me. I want my money back because I don’t trust the company anymore.

This is completely unacceptable. They promised you a repaired phone within 7 days and instead, on the day this newspaper is published, they will have had it for 350 days. Three hundred and fifty days. That’s FIFTY times longer than they promised. That’s FIFTY times more useless than they should have been.

The time is now right to be FIFTY times more angry than you already are. I’ve also contacted the store and, between us, I think we need to be FIFTY times louder than you have been in the past.

The solution is simple. They promised you a solution with seven days, they’ve taken three hundred and fifty and now they have a new deadline. Seven HOURS from the time they read this column.