Where’s my wig?

There is this company that sells hair products and other stuff and I purchased a wig from them but they haven’t delivered it.

It was supposed to come from the courier company which also they didn’t share with me when I asked. Can you help me trace them? I was given a number to pay by ewallet but the lady denied it, saying she is a client but her names match the ones on the banking details I was given.

I tried to reverse the ewallet but she had already withdrawn the money but they still haven’t delivered my hair and they have disappeared just like that. Someone helped me find out about the lady and we found that they actually work at a bank.

This is complicated. I contacted the woman you mention and it seems like she’s telling the truth. She’s not involved in the company selling the wig, she’s another customer. She tried to buy a phone from them recently and something went wrong and they offered her a refund. However, because this company doesn’t seem to have any money, they diverted your money for the wig to refund her part of the money they owed her. You paid another customer, not the company. They robbed Peter to pay Paul.

I think we now need to escalate things with the company themselves. The name they’re using isn’t a registered company name in Botswana and their lack of available cash suggests they’re either incompetent, very unlucky or dishonest. Regardless of which it might be, we need to get you your money back.

The lesson from this is to always be very careful before you pay someone for something. If you can, insist on paying money directly from your bank account to theirs. That way you can check that the person receiving the money is really who they say they are. Of course, lots of people running small businesses these days use money transfer services like ewallet. They’re harder to check because they of

ten just use a cellphone number but you should always call the number you’re given first to check who it really belongs to.