When can I get my phone back?

I brought an iphone 8+ to a repair shop on Sunday for back glass repair and water damage. They told me it would be done in 2 hours but the next thing they told me to come on Monday. The following day, I was told the technician was sick and unable to come to work and that he would attend to it on Tuesday, which he failed to do. I told them to please back-up my phone and gave him up until Thursday. To this day, I do not have the phone. His exact words where, “Your phone will be ready when it’s ready”. He said this today after making me wait for an hour and a half outside their store.

Some stores are run by people who do not deserve to be in business. I’ve said this many times before and some people have misunderstood me, so let me say this clearly again.

You have no right to be successful in business. Success in business comes from a lot of hard work, attention to detail, honesty and a lot of luck. I think the two biggest things you can do to make your business successful are to find something you’re good at and enjoy doing and then to treat your customers with respect, humour and honesty. This store is not doing any of those things and I predict this: they’re going to fail.

Section 14 (1) of the Consumer Protection Act says, “Where a supplier undertakes to perform any services for or on behalf of a consumer, the consumer has a right to … timely performance and completion of those services (and) timely notice of any unavoidable delay”. I think that’s quite simple. If they said the repair could be done in 2 hours, that should be true. Of course, we’re reasonable people and we accept that sometimes things don’t go to plan but this isn’t good enough. Repeated delays and excuses aren’t good enough.

I contacted the store and they have finally responded, saying they will look into the situation. But it shouldn’t take this long, should it?