IS IT 5 YEARS OR 3 MONTHS?

I need to know something about guarantees.

My question is, if I buy a Bosch machine and on the package it’s written, “5 years guaranteed” and the shop say they only give 3 months at their shop? Can you help so that I can know? Knowledge is power.

I agree. Knowledge is one of the greatest powers. And you are about to be more powerful than this shop ever will be.

They’re lying. Or perhaps they’re ignorant. Probably both.

If you do a web search about Bosch guarantees and warranties, you’ll see that they offer guarantees that range from 1 year up to 5, depending on the item you buy. That’s no surprise, Bosch is a hugely reputable German brand that has been operating for 137 years and I imagine has a great commitment to quality.

Unlike this store, who have a very different approach to quality. If they’re offering only a 3-month guarantee, they’re trying to hide something and I’m sure we can guess what. This product is either second-hand, illegally acquired or a fake. Or, this is just the laziest, least respectful store in the country.

They’re also ignorant about the Consumer Protection Act, which says in Section 5 (j) that a supplier “shall not, in relation to the marketing of goods or services, by way of words or conduct falsely represent … the existence, exclusion or effect of any condition, warranty, guarantee, right or remedy”. By placing a box on a shelf that says the item has a 5-year manufacturer’s guarantee and then saying something else when you buy it, they’re breaking the law.

Shall I tell them or will you?