Should I pay them?

I need your help.

There is this waterproofing company that I saw on FB and decided to use their services since the roof of my house was leaking. I contacted them via Whatsapp and we agreed on a quotation for waterproofing the whole roof, transport inclusive. It was stated on the quotation that it was a 7-year guarantee job. They went and fixed my roof and I paid the full amount as per their quotation.

Now, here is the problem, when the rain came, the gentleman who was busy putting the ceiling realised that there was a leak, then we both decided we must call the waterproofing guys to come fix it again because it was still under guarantee. I tried on numerous attempts to get them to come, I was patient for close to a month but they then ended up ignoring my calls and texts. Then they claimed they have run out of stock and that I must buy material and pay for fuel in order for their worker to get there and do the work, promising me a refund at a later stage. I refused, asking why their company can’t procure all those.

Fast forward, this past Friday, I decided to call the company owner again, as always he did not answer, but he later sent me a message saying that he has been having transport challenges and that if I organise transport he will send somebody to go and do the work. I did exactly that and the guy went there and got the leaks fixed.

About an hour later, I got a call from the his boss, telling me that he got a report that the leak was caused by cracks on the wall and that I must send payment for what they did today. Mind you, the gentleman never discussed it with me before doing the job. No agreement whatsoever was made that I will have to do another payment; they didn’t even tell me that the leak had nothing to do with their waterproofing as they claim.

Now, my question is, should I pay him? The owner even threatened to drive there and remove the rubber seal they did today if I do not pay.

There is only one way to deal with bullies. Stand up to them and don’t ever give in to their bullying tactics. If I was in your position, I would contact the boss and make it clear to him that he may not enter your premises without your permission and if he or his agents do so, you’ll call the police and have them charged with trespass and theft. Also, I would remind him that his company offered you a 7-year warranty and that any repairs are therefore his to pay for.

Please don’t allow a bully like this to behave this way.