HAVE THEY DONE ENOUGH?

My car is at a repair shop at the moment after being involved in an accident about a month ago.

I was notified that the car was ready for collection and went to the repair shop to assess the repairs.

I did not sign the repair order as there were several things that I was not satisfied with. There was a list of parts that were to be replaced with new but, upon assessment, the parts were just cleaned and reinstalled.

I voiced my concerns to the managing director. He declined my request to reinspect the car with him and promised to investigate the issue and rectify any mistake, if any.

I have also notified the insurance company about the issue and they have notified the repair shop that they will send an assessor tomorrow to do a post assessment of the vehicle and revert back to me.

I believe a lot of car owners could learn a lot from the outcome of this matter. Perhaps in future it could be discussed in the forums. I sense this is akin to medical aid issues that are at times raised by clients.

I wish more consumers were like you. Firstly, you had vehicle insurance that covers the costs of all these repairs. Secondly, you’re the type who inspects things before accepting them. Third, you ask questions, politely demand explanations and then escalate to experts when necessary. Finally, you’re a person who doesn’t give up. You should give lessons to consumers on how to stand up for their rights.

Let’s see what the insurance assessor says but it certainly looks like this repair shop likes to cut corners and then try to avoid the consequences. Maybe they’ll learn a lesson from you, too?