THEY GAVE ME A SECONDHAND PHONE!

I bought cell phone last year in December. On Friday last week, I woke up to a message on the screen that it’s an unauthorised device and I must take it back to the seller or exchange it. It took me a long fight with them to understand me. Later on, they said I should top up and get another phone, so I did so. Then, today, I just realised that it’s a secondhand phone with contacts inside.

I didn’t know they can sell second hand phone to me. What procedures should I take right now because they are so rude, even if I go back to them with it, they will tell me stories.

This store is wrong in so many different ways.

Firstly, they sold you a phone that was “unauthorised” and failed to address that problem properly. Instead of replacing the phone or refunding you, they demanded that you spend even more money to get a phone that worked. Then they sold you a second-hand phone without being honest about it.

Of course, there’s nothing wrong with selling second-hand, refurbished or used phones. They just need to be honest about it and give us a choice. But, in this case, they seem not to care.

The correct procedure is quite simple. Take the phone back and tell them that the law, the Competition and Consumer Authority, Consumer Watchdog and readers of The Voice

are now on their case.

Do they really want to argue with us all?