IC C insurance transactions a ailable by phone during COVID-19 outbreak
Victoria: The B.C. government, ICBC and broker partners are taking additional steps to help British Columbians access the insurance services they need without requiring in-person contact.
During the novel coronavirus (COVID-19) pandemic, insurance brokers will be able to conduct ICBC business, such as vehicle insurance renewals, by phone and email.
“ICBC’S top priority is the health and safety of its customers, partners and employees, and that’s why we are moving forward with emergency protocols to allow brokers to conduct ICBC business over the phone during this difficult time,” said Nicolas Jimenez, president and CEO, ICBC.
These new procedures will temporarily allow brokers to conduct ICBC insurance business by
Surrey: During the COVID-19 pandemic, the Surrey RCMP is taking proactive steps to ensure that the safety of Surrey residents will not be compromised, should illness occur within our detachment. We have also implemented a number of measures to protect the health of our police officers, support staff, volunteers and Auxiliaries. I want to assure citizens that we have several layers to our business continuity plans and multiple tiers of resources that we can redirect to frontline policing. We have limited our community outreach programs and cancelled our annual Open House, which was scheduled for May 9th, so we can focus on the task at hand. These are only two examples of many, phone and email. Many brokers remain open for business for people who want to visit in person or for transactions that cannot be done over the phone, such as vehicle registrations and new policies.
ICBC customers will be able to receive the following services from participating brokers: • vehicle insurance renewal, cancellation and policy changes by phone • changes to storage policies (APV345) and temporary operating permits (APV16)
• receive transactions by email
• submit signatures electronically
• submit payments by phone
• receive policy documents by email
“With the COVID-19 outbreak impacting brokers’ offices and customers, these provisional changes are the right move to help protect the but, rest assured, given this degree of contingency planning, you will continue to see police officers on patrol and responding to calls for service within the community. If you call, we will respond. After several weeks of pre-planning I directed a COVID-19 Response Team to be stood up within the Surrey RCMP detachment on March 12th. The primary responsibility of this team is the maintenance of core policing in the City of Surrey during this pandemic. This team is fully staffed with police officers and municipal support staff who are monitoring police operations on a real-time basis to ensure we maintain full frontline operational response capabilities.
For those that believe this health and wellness of everyone, while continuing to meet British Columbians’ insurance needs,” said Chuck Byrne, executive director, Insurance Brokers Association of B.C.
ICBC customers are advised to give themselves ample time for renewals, as the transaction may take longer than usual. Those customers who have questions should contact ICBC at 250 978-8300 or toll-free at 1 800 950-1498.
At this time, there are no changes to driver’s licence renewal protocols, but ICBC is working actively on further options across the board to support customers and employees. ICBC also continues to work closely with brokers through a joint task force on additional online services, including a more permanent process for insurance renewals. may be an opportunity to take advantage of others or commit offences, think again. The Surrey RCMP is served by an extremely dedicated group of people who seek to give their absolute best to this community, every day. This latest challenge makes that only more clear to me – every one of my employees has stepped forward to support, protect and serve this community with distinction. Apprehending those taking advantage of this situation sits squarely in line with our core values of service to this community.
I want to assure Surrey citizens that our dedicated team of police officers and employees will continue to meet the public safety needs of our residents, without hesitation.