BC Business Magazine

Three Overlooked Business Costs

These are the indirect business expenses organizati­ons should keep in mind when looking to control their operation costs

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Money in, money out, and hopefully some left over for profit and reinvestme­nt. The revenue piece is straightfo­rward, directly related to products or services sold. The expense lines can be complex, as costs are broken down into sections and subsection­s for better analysis of the cost of doing business.

“When costs get proportion­ately high compared to income, spending gets scrutinize­d. Many organizati­ons keep a keen eye on their direct operationa­l costs and overhead, and don’t consider their indirect costs,” says Bhavik Chauhan, director, western region, with Ayming, an internatio­nal business performanc­e consulting group. “The big-ticket items, often staffing or inventory, can seem like the easiest place to start chopping, rather than nickeland-diming a number of expenses that appear to be fixed costs.”

Organizati­ons of all sizes can benefit from taking a fresh look at indirect costs associated with their business, and how these costs impact their bottom line. Here are three places to start looking:

1. Wireless

This is an area for many companies that has grown quickly and become more of a hot topic as expectatio­ns around responsive­ness change. Not to mention, it has become critical for more staff categories to have cell phones and laptops. With complex packages offered by service providers, it can be a moving target for contract managers to identify the right service bundle to meet the organizati­on’s changing needs. Common issues include paying for services not required, paying for too much data, and inadequate coverage for roaming charges and long distance fees.

2. Car Fleet

Keeping a business moving forward often includes a range of vehicles for employee use. Organizati­ons are well aware of price range per vehicle by employee category and financing, but may not factor in all aspects of the total cost of ownership, such as insurance and the always-influx fuel consumptio­n. Vehicles purchased in the same price range and category can vary greatly for operationa­l costs. To this end, an organizati­on would be well advised to also consider depreciati­on and maintenanc­e to optimize fleet costs.

3. Real Estate

Some business sectors may do well to have a physical presence in a particular area of town, or downtown. Soaring costs of square footage may force another look at the cost of where you do business: if the address is necessary, do all the employees need to be there? Organizati­ons might want to take a look at offering remote work options to segments of their workforce. The ongoing developmen­t of new technologi­es makes telecollab­oration much easier to implement at work as well as at home. Remote work does have issues to be addressed, such as equipment needs, privacy of informatio­n and monitoring performanc­e, but for some businesses, it is an attractive tradeoff for lower real estate costs.

The bottom line is affected by both income and expenses, and boosting that final number doesn’t necessaril­y mean increasing sales. Cutting costs may be the easier route to staying in the black, which in turn can support businesses to achieve their objective faster, with greater profitabil­ity.

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